Under the Help menu in OnCue, you can deactivate the license on the current computer, making it available to put on any other machine.
If you no longer have access to both computers, you've installed it on, it's easy to fix that too. Just hit the Manage License button at the bottom of the activation screen and it will take you to where you can release the licenses.
This is also how you deactivate and put in new licenses in if you ever cancel for a month or two.
In case of an emergency, like you're stuck in a courtroom with no internet access and you're about to present, this can be activated for 24 hours but beware it is only good a few times - remember to activate your license.
You can access your license portal at this link or in OnCue by going to Help > Manage Licenses... to view and manage your subscription.
Step-by-step Instructions
We understand how this program is used, so we knew better than to permanently bind it to any certain computer. You can use one license to unlock on any two machines. You can deactivate one or both at any time to unlock on a new machine. Yes, you really can move your licenses around from machine to machine. The only restriction is it just goes on two at once.
We understand how this program is used, so we knew better than to permanently bind it to any certain computer. You can use one license to unlock on any two machines. You can deactivate one or both at any time to unlock on a new machine. Yes, you really can move your licenses around from machine to machine. The only restriction is it just goes on two at once.
How to Deactivate a License
Under the Help menu in OnCue, you can deactivate the license on the current computer, making it available to put on any other machine.
If you no longer have access to both computers, you've installed it on, it's easy to fix that too. Just hit the Manage License button at the bottom of the activation screen and it will take you to where you can release the licenses.
This is also how you deactivate and put in new licenses in if you ever cancel for a month or two.
Emergency 24-Hour Activation
In case of an emergency, like you're stuck in a courtroom with no internet access and you're about to present, this can be activated for 24 hours but beware it is only good a few times–remember to activate your license.
Managing Your License
You can access your license portal at this link or in OnCue by going to Help > Manage Licenses... to view and manage your subscription.
To make things as easy as possible, the link inside of OnCue automatically signs you in.
During activation, is OnCue telling you No more activations available? Click Manage License on the Activation Screen and follow the instructions below.
Note: Deactivating your license does not cancel your subscription. To cancel, check your renewal or original purchase email for a link to cancel. If you can't find it email support.
Multiple License Management
You can manage other licenses in your firm.
You will need Your Customer ID and Password. This is different than License ID and Activation Password.
Clicking on the Licenses & Activations button will take you to the licenses for your firm.
You can then click on any license to activate or deactivate it, or just see if there are any left.
If you are a user trying to deactivate one license, same rules apply. Just click on Manage License button at the bottom of the activation screen and you can deactivate them by clicking Manage Installations.
Hit the X to deactivate.
